Refund Policy

Processing Times

 

• Orders are processed Monday to Friday.

• Standard processing time is 1 to 3 working days unless stated otherwise.

• During busy periods, sales or restocks, processing may take slightly longer.

 

 

Delivery Options

 

We offer the following delivery services:

• Royal Mail Tracked 24

• Royal Mail Tracked 48

• Special Delivery Guaranteed

• International Tracked (for overseas customers)

 

 

Delivery Delays

 

• Once dispatched, delivery times are the responsibility of the courier.

• Monroe Hair Co is not liable for delays caused by strikes, customs, weather, or courier errors.

• Any delivery disputes must be raised with the courier, although we will assist where possible.

 

 

Incorrect Address

 

If the customer enters an incorrect address, we cannot refund or replace the order once dispatched.

 

 

Lost or Stolen Parcels

 

If a parcel is marked as delivered but the customer claims it has not been received, a Royal Mail investigation will be required before any action can be taken.