Shipping Policy
Shipping Policy
Processing Times
• Orders are processed Monday to Friday.
• Standard processing time is 1 to 3 working days unless stated otherwise.
• During busy periods, sales or restocks, processing may take slightly longer.
Delivery Options
We offer the following delivery services:
• Royal Mail Tracked 24
• Royal Mail Tracked 48
• Special Delivery Guaranteed
• International Tracked (for overseas customers)
Delivery Delays
• Once dispatched, delivery times are the responsibility of the courier.
• Monroe Hair Co is not liable for delays caused by strikes, customs, weather, or courier errors.
• Any delivery disputes must be raised with the courier, although we will assist where possible.
Incorrect Address
If the customer enters an incorrect address, we cannot refund or replace the order once dispatched.
Lost or Stolen Parcels
If a parcel is marked as delivered but the customer claims it has not been received, a Royal Mail investigation will be required before any action can be taken.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.