Terms & Conditions
A legal disclaimer
Welcome to Monroe Hair Co. By purchasing from our website, you agree to the terms below. Please read them carefully as they protect both you and us.
1. Company Information
Monroe Hair Co is a UK-based business specialising in premium Russian Mongolian and Chinese hair extensions.
Email: [insert email]
Registered business address: [insert address]
2. Products
2.1. All hair extensions are sold as cosmetic products only. It is the customer’s responsibility to ensure they are suitable for their desired method of installation.
2.2. Due to the nature of hair extensions, colours may vary slightly between batches.
2.3. All product descriptions, images and specifications are for guidance only, although we do our best to ensure accuracy.
3. Ordering
3.1. When placing an order, you confirm that all details provided are accurate.
3.2. We reserve the right to refuse or cancel any order if fraud or misuse is suspected.
3.3. Orders are only processed once full payment has been received.
4. Payment
4.1. Payment must be made using the available methods listed at checkout.
4.2. Any payment disputes should be raised directly with us before initiating a bank or payment provider claim.
5. Delivery
5.1. Delivery times stated on the website are estimates.
5.2. Monroe Hair Co is not responsible for delays caused by couriers, customs or circumstances outside our control.
5.3. The customer is responsible for providing the correct delivery address. If the parcel is delivered to an incorrect address due to customer error, we are not liable.
6. Returns and Refunds
Please read this section carefully, it protects the hygiene standards and integrity of our brand.
6.1. For hygiene and safety reasons, we do not accept returns on hair extensions that have been opened, worn, tampered with or removed from their original packaging.
6.2. Returns are only accepted if:
• The product is faulty,
• The wrong product was sent,
• The item remains unopened, unused and in original condition.
6.3. Faulty items must be reported within 48 hours of delivery, including photographic or video evidence.
6.4. If a return is approved, the customer is responsible for return postage unless the product was faulty.
6.5. Refunds are processed once the item has been inspected and approved by our team.
7. Trade Accounts
7.1. Trade pricing is only available to verified professionals.
7.2. Monroe Hair Co reserves the right to revoke trade access at any time if misuse is suspected.
7.3. Products purchased using trade pricing are still subject to hygiene and return policies listed above.
8. Aftercare and Installation
8.1. We strongly recommend that installation is carried out by a qualified professional.
8.2. Monroe Hair Co is not responsible for damage caused by incorrect installation, colouring, toning, heat damage or failure to follow aftercare instructions.
8.3. Altering the hair in any way, including colouring, cutting or heat processing, voids any warranty or claim.
9. Liability
9.1. Monroe Hair Co is not liable for:
• Allergic reactions,
• Improper installation,
• Damage caused by third-party products,
• Customer negligence or misuse.
9.2. Our maximum liability is limited to the cost of the products purchased.
10. Intellectual Property
All website content, images, branding, logos, product names and descriptions belong to Monroe Hair Co. Any unauthorised use is strictly prohibited.
11. Privacy
We collect and process customer data according to UK GDPR compliance. For more information, please see our Privacy Policy.
12. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of the updated terms.
13. Contact
If you have any questions about our Terms and Conditions, please contact us at: